Accessibility Statement

Effective date: 25 July 2026

Our commitment to accessibility

Urbanza Pty Ltd trading as Urbanza Town Planners is committed to providing a website that is accessible and usable for as many people as reasonably possible, including people with disability.

We are working to improve the accessibility of our website and aim to follow recognised accessibility practices, including relevant principles within the Web Content Accessibility Guidelines, WCAG 2.2 Level AA.

Accessibility is an ongoing process, and we welcome feedback about any barriers experienced while using our website.

Accessibility measures

In designing and maintaining the Urbanza website, we aim to:

• use clear and consistent page structures;

• use headings in a logical order;

• provide descriptive page titles and link text;

• include alternative text for meaningful images;

• provide sufficient contrast between text and backgrounds;

• support keyboard navigation where reasonably possible;

• use readable font sizes and spacing;

• label website forms clearly;

• avoid relying only on colour to communicate information;

• provide responsive layouts for desktop, tablet and mobile devices;

• write content in clear and straightforward language; and

• review website accessibility when new pages or features are introduced.

Compatibility

The website is intended to work with current versions of commonly used:

• web browsers;

• desktop and mobile operating systems;

• screen magnification tools;

• keyboard navigation; and

• assistive technologies.

The website may not perform equally on outdated browsers, unsupported devices or older assistive technology.

Third-party content

Some parts of the website may rely on third-party services, including:

• Wix website functionality;

• online forms;

• maps;

• embedded media;

• document viewers;

• social media content; and

• external council or government websites.

Urbanza may have limited control over the accessibility of third-party platforms or externally hosted content. Where reasonably possible, we will assist users in accessing the relevant information through an alternative method.

Documents and downloadable content

Some plans, reports, forms, PDF documents or historic materials may not be fully accessible to all users.

Where reasonably practicable, Urbanza can provide information in an alternative format or assist you in understanding the content.

Known limitations

While we aim to make the website accessible, some content or functions may not yet fully meet every accessibility guideline.

Potential limitations may include:

• third-party widgets or embedded content;

• complex planning maps;

• older PDF documents;

• plans and technical drawings;

• documents supplied by councils or external consultants; and

• content that has not yet completed an accessibility review.

We will seek to address identified accessibility issues where reasonably practicable.

Requesting assistance or an alternative format

Where you experience difficulty accessing information, please contact Urbanza and tell us:

• the page or document you were trying to access;

• the accessibility issue experienced;

• the device, browser or assistive technology being used, where relevant; and

• the alternative format or assistance you require.

We will consider your request and seek to provide a reasonable alternative where practicable.

Accessibility feedback

Feedback helps us improve the website.

Accessibility concerns or requests can be directed to:

Urbanza Pty Ltd trading as Urbanza Town Planners
ABN: 58 699 768 002
Email: info@urbanza.com.au
Phone: 0470 426 266
Website: urbanza.com.au

We will review accessibility feedback and respond as soon as reasonably practicable.

Ongoing review

Urbanza may update this Accessibility Statement as the website, available technologies and accessibility practices develop.

The current version will be published on our website with its effective date.